More than a fifth of American homes have only a wireless phone, new data suggest. But home isn’t the only place where the traditional landline is becoming optional. Businesses can now get by without phones, too. The idea, however, is not to put all employees on cell phones only. Voice over Internet protocol, or VoIP, […]

Contributed By: Andy Hemmer | AndyHemmer.com Try as he may, Brent Cooper could not get his calls returned. Ironically, the president and owner of C-Forward Technologies was calling phone companies at the time. And he wasn’t selling anything, either. Au contraire. Cooper, a stickler for customer service that’s “personal, proactive and reliable” (www.CForward.com) had a

For most of its 10 years, C-Forward Tech­nologies said “no” to telephone work. But Brent Cooper, CEO of the Covington-based IT firm, found that when he referred clients to others for such services, they sometimes reported back unsatisfied. He decided it was time to keep them in-house. He recently launched a “voice-over-Internet protocol” division, delivering