Colonel De Gourmet Herbs & Spices

It’s always a rough day as a business owner when you drop your computer and break the flash drive that has all of your important files and information stored on it. That’s exactly what happened to “Colonel” De and Susan Stewart of Colonel De Gourmet Herbs & Spices. What was their knee-jerk reaction? To call C-Forward, of course!

Upon receiving the device, C-Forward did everything they could to repair it. Unfortunately, the drive was broken beyond physical repair. Reluctant to admit defeat, C-Forward devised a plan that would enable the files to be retrieved from the drive without the physical damage needing to be repaired. This plan was communicated to the clients, who were assured that they would not need to pay anything if the recovery was unsuccessful.

Because the circuitry within the device was undamaged, the data was able to be salvaged. From this point, a link was created and sent to the client which allowed them to download all of their previously lost data.

When Susan Stewart was informed that the data had been recovered, she had this to say: “I cannot even begin to tell you how relieved I am. From the bottom of my heart, thank you for finding a solution.”

C-Forward is committed to being proactive and finding the best solutions for their clients. This is just one of many happy customer stories.