C-FORWARD, INC., I.T. SERVICES FIRM ANNOUNCES
VICE PRESIDENT OF CLIENT SERVICES
C-Forward, an Information Technology (I.T.) Services firm headquartered in Covington, KY is announcing a new Vice President of Client Services.
Dale Silver, C-Forward’s Client Services Manager, is being promoted to Vice President of Client Services.
A Dale Carnegie Sales & Management graduate, Silver brought over 25 years of executive experience to C-Forward when she started in 2012.
Brent Cooper, C-Forward’s President, raves about Dale’s performance and leadership within the organization.
“Dale is an excellent manager.” said Cooper. “She is extremely hard working, always goes above and beyond, and demonstrates every day that she cares about our company and the community.”
According to Cooper, Dale’s work is a key factor in C-Forward’s extremely high client retention rate, (over 95%), and consistently high customer satisfaction scores.
“Our vision is to provide quality, cost effective and innovative I.T. solutions that help our employees, customers and community succeed.” Cooper explains. “Dale fits perfectly with that vision as she has a daily positive impact in all three of those success goals.”
Silver expressed why she joined C- Forward. “I was looking for a company that shared my vision of providing outstanding service to clients as well as a commitment to the community. My first call was to Brent knowing he had built C-Forward on the same principles. I have never looked back. The management team and staff continue to improve internal best practices in order to deliver world-class service.”
A past Executive Committee Board Member at the NKY Chamber, Silver currently serves on the Covington Business Council Board of Directors, is a Team Organizer at the Parish Kitchen, a volunteer at the Cincinnati Pet Food Pantry, and serves on the Queens Point Homeowners Association. She is also the current President of the Rosie Reds Board of Directors.
“I could not be more proud of her.” said Cooper. “As you can see, her service has not only been extensive, but extremely effective. Her strong voice at the Northern Kentucky Chamber of Commerce Board of Directors helped elevate both the Leadership Northern Kentucky and Women’s Initiative programs – two of the most successful offerings by that organization. Her passion for serving the poor and homeless continues to shine through her service at the Parish Kitchen. And her service with the Covington Business Council has helped make that organization stronger, and the City of Covington a better place to live, work and raise a family.”
In 2009 Silver received the “Leader of Distinction” award from the NKY Chamber’s Leadership Foundation. In 2013 she was named an Outstanding Woman of Northern Kentucky, and in 2015 she received the Walter L. Peischel Volunteer Award from the NKY Chamber.
A graduate of Leadership Northern Kentucky in 1998, Silver enjoys spending time with her friends and family, supporting various organizations, and attending as many Reds baseball games as humanly possible. She lives in the Incline District of Price Hill with her dog “Minichip” and cat “Gracie.”