Sr. Vice President & COO

Mike Grout is C-Forward’s Senior Vice President & Chief Operating Officer (COO).  He was one of C-Forward’s earliest employees, joining the team in 2006.  He is a graduate of Northern Kentucky University where he received his bachelor’s degree in information systems and business administration. Mike now has two decades of experience in the IT industry. Before he was promoted to one of C-Forward’s first supervisors/team leads, Mike spent years supporting and managing large server and network upgrade projects for C-Forward’s customers.

Today, he’s focused on ensuring C-Forward has the foundation in place to support a strong and engaged team.  He’s charged with overseeing the team, managing overall service delivery, and ensuring daily business operations run as smoothly as possible.  He’s passionate about ensuring the team provides extraordinary customer service and that we live our vision of supporting our employees, customers, and community to succeed.  We strive for happy and engaged employees first, which leads to happy customers.

He has served on the NKY Workforce Investment Board, the Leadership Northern Kentucky Council, the Redwood Technology Committee, the NKY GROW collective, and the NKU Graduate Education Advisory board among others.

Mike enjoys watching sports, hiking, working on cars, and taking on DIY home improvement projects.  When he’s not in the garage, he loves to travel, including trips across the country in his RV.  He lives in Edgewood with his wife Lisa and their fur kid, Ziggy.

His certifications include:
Microsoft Certified Professional (MCP)
Microsoft Certified Technology Specialist (MCTS)
Certified SonicWALL Security Administrator (CSSA)